Privacy Policy
This privacy policy explains how Melissa Rowlands collects, stores and uses personal information provided through health consultations and when visiting this website.
To provide my services safely and effectively, I may collect the following information:
How your information is used
I collect and use your information so I can better understand your health concerns and support your treatment goals. This allows me to provide appropriate care and ongoing support tailored to your needs.
From time to time, I may send emails containing health and wellbeing updates, articles, practice news, offers or other information that may be relevant or helpful to you. You will only receive these emails if you have received sessions, or if you have registered for the newsletter. You can unsubscribe at any time.
Keeping your information secure I take appropriate steps to protect the information I hold and prevent unauthorised access, loss or misuse.
Electronic records are protected through secure systems, including encryption, password protection and two-factor authentication where appropriate. Information is stored on secure servers.
Paper records are kept in locked storage and are only accessible to me as the Data Controller.
In line with legal and professional requirements, client health records are retained for seven years from the date of your last appointment. After this period, records will be securely deleted or destroyed.
Cookies and similar technologies
This website uses cookies and similar technologies to improve how the site works and enhance your browsing experience.
Cookies are small text files stored on your device that help websites remember preferences and understand how visitors interact with content.
Cookies may be used to:
If you leave a comment on the website, you may choose to save your name, email address and website details in cookies for convenience when returning to the site.
Most web browsers automatically accept cookies, but you can change your browser settings if you prefer to block or delete them. Please note that disabling cookies may affect how parts of the website function.
Third-party systems and connected services
I use Simply Book Me, a practice management system to manage appointments and online bookings. You can find their Privacy Policy here
As part of using this service, I comply with Simply Book Me's privacy and data processing requirements.
Managing your personal information
Your personal information will not be sold, shared or disclosed to third parties unless:
If you believe any information I hold about you is inaccurate or incomplete, please contact me at [email protected] and I will correct it as soon as possible.
You may also request access to the personal information I hold about you. Requests should be made in writing, and I will respond in line with data protection requirements.
Payments
If you make payments through PayPal services, your payment information will be handled in line with PayPal's privacy and security policies.
This privacy policy explains how Melissa Rowlands collects, stores and uses personal information provided through health consultations and when visiting this website.
To provide my services safely and effectively, I may collect the following information:
- Personal details such as your name, date of birth, address, telephone number and email address.
- Health-related information, including current symptoms, medical conditions, medications, supplements, medical and family history, diet and lifestyle information, and details of any healthcare professionals involved in your care.
- Consultation and session notes, including information discussed during appointments and BodyTalk sessions.
- Clinical test results where relevant.
- Referral information to or from GPs and other healthcare practitioners.
How your information is used
I collect and use your information so I can better understand your health concerns and support your treatment goals. This allows me to provide appropriate care and ongoing support tailored to your needs.
From time to time, I may send emails containing health and wellbeing updates, articles, practice news, offers or other information that may be relevant or helpful to you. You will only receive these emails if you have received sessions, or if you have registered for the newsletter. You can unsubscribe at any time.
Keeping your information secure I take appropriate steps to protect the information I hold and prevent unauthorised access, loss or misuse.
Electronic records are protected through secure systems, including encryption, password protection and two-factor authentication where appropriate. Information is stored on secure servers.
Paper records are kept in locked storage and are only accessible to me as the Data Controller.
In line with legal and professional requirements, client health records are retained for seven years from the date of your last appointment. After this period, records will be securely deleted or destroyed.
Cookies and similar technologies
This website uses cookies and similar technologies to improve how the site works and enhance your browsing experience.
Cookies are small text files stored on your device that help websites remember preferences and understand how visitors interact with content.
Cookies may be used to:
- understand how visitors use different pages;
- improve website performance and functionality;
- remember preferences; and
- support analytics and website reporting.
If you leave a comment on the website, you may choose to save your name, email address and website details in cookies for convenience when returning to the site.
Most web browsers automatically accept cookies, but you can change your browser settings if you prefer to block or delete them. Please note that disabling cookies may affect how parts of the website function.
Third-party systems and connected services
I use Simply Book Me, a practice management system to manage appointments and online bookings. You can find their Privacy Policy here
As part of using this service, I comply with Simply Book Me's privacy and data processing requirements.
Managing your personal information
Your personal information will not be sold, shared or disclosed to third parties unless:
- you have provided written permission; or
- I am legally required to do so.
If you believe any information I hold about you is inaccurate or incomplete, please contact me at [email protected] and I will correct it as soon as possible.
You may also request access to the personal information I hold about you. Requests should be made in writing, and I will respond in line with data protection requirements.
Payments
If you make payments through PayPal services, your payment information will be handled in line with PayPal's privacy and security policies.
